Privacy policy
Last updated: May 1, 2026
FAQ & Shipping
Shipping
How long does it take to process my order?
All prints and framed artwork are made to order through Printful. Production typically takes 2–5 business days before your order ships.
How long does shipping take?
Shipping times vary by location:
- United States: 3–7 business days after production
- International: 7–20 business days after production
Delivery times are estimates and may vary depending on carrier delays or peak seasons.
Where do orders ship from?
All orders are fulfilled and shipped through Printful’s production facilities located in the United States and internationally, depending on your delivery address.
Will I receive tracking information?
Yes. Once your order ships, you will receive an email with tracking information so you can follow your package.
What happens if my package is delayed or lost?
Once an order is in transit, it is handled by the shipping carrier. If your package is delayed or marked as lost, please contact us and we will help coordinate with Printful to resolve the issue.
Products
Are the prints and frames made to order?
Yes. All artwork prints and framed pieces are made to order through Printful, meaning each item is created specifically for your purchase after checkout.
What quality are the prints?
All prints are produced using high-quality materials designed to ensure rich color, detail, and longevity. Framed pieces arrive ready to hang.
Do you offer custom artwork in this shop?
No. Custom work is not available through this store.
For custom orders such as personalized portraits or painted denim jackets, please visit:
www.artisticalexis.co/services
There you will find forms to request and purchase commissioned work.
Orders & Returns
Can I cancel or change my order?
Because items are made to order, we are unable to modify or cancel orders once they have been submitted and entered production.
Do you accept returns or exchanges?
Since each item is made specifically for you, we do not accept returns or exchanges for change of mind or incorrect selection.
If your item arrives damaged or incorrect, please contact us and we will make it right.
Contact
How can I contact you?
If you have any questions about your order or products, you can reach out anytime:
We typically respond within 1–3 business days.